Privacy Policy

Last updated: October 2026

This policy explains how PAHNAVA ("Pahnava", "we", "us"), a men's ethnic-wear shop at 146, Govindji Thakrasi, Rajaram Mohan Roy Road, Prarthana Samaj, Mumbai, Maharashtra 400004, handles your personal information, in the shop and on this website.

What we collect

• Your name and mobile number, when you buy from us, give them at the counter, or send an enquiry through this website.
• Details of your purchase (items, date and bill amount) and anything you tell us about your enquiry, such as occasion, size or budget.

This website has no accounts and no online payments. We do not collect your card or bank details.

How we use it

• To send your bill or invoice on WhatsApp.
• To reply to your enquiries.
• To tell you about new collections, festive offers or alterations, only if you have agreed to receive such messages.

Who sees it

We do not sell your information. Messages are delivered through WhatsApp (Meta) and, once we use it, a messaging service provider that sends WhatsApp messages on our behalf. These providers handle your number only to deliver our messages. We may also share information where the law requires.

How long we keep it

We keep purchase records for as long as the law requires us to keep business and tax records. We keep your number for messaging until you ask us to stop.

Your choices

• You can ask us at any time to stop sending offers, to correct your details, or to delete your number from our contact list. Tell us in the shop, reply STOP to any message, or write to [email protected].
• Bills and tax records we are legally required to keep may not be deleted.

Contact

PAHNAVA, 146, Govindji Thakrasi, Rajaram Mohan Roy Road, Prarthana Samaj, Mumbai, Maharashtra 400004
Phone: +91 85919 85700 · Email: [email protected]

Changes

We may update this policy and will change the date above when we do.